Cancellation Policy

Project Cancellations

• Clients may cancel their projects within 7 days of the project start date. The project start date is defined as the date on which the initial payment is made and the project agreement is signed.
• Cancellations requested within this 7-day period may be eligible for a full refund, provided that no substantial work has been completed.
• If substantial work has been completed within the initial 7 days, a prorated refund may be issued based on the amount of work completed.

Initial 7-Day Period

• If a project is cancelled within the initial 7-day period, a full refund may be issued, provided that no substantial work has been completed.
• If substantial work has been completed within the initial 7 days, a prorated refund may be issued based on the amount of work completed.

Beyond the 7-Day Period

• Cancellations requested after the initial 7-day period will be subject to a prorated charge based on the work completed up to the date of cancellation.
• Clients will be responsible for paying for any work completed beyond the initial 7 days.

Contact Support

• To request a cancellation, please contact our support team at support@ecompanda.co or call us at +1 406 813 7097.
• Provide detailed information about your project or subscription and the reasons for your cancellation request.

Evaluation and Approval

• Upon receiving your cancellation request, our team will evaluate the request based on the information provided and the conditions outlined in this policy.
• We may request additional information or clarification to facilitate the evaluation process.

Processing Cancellations

• If your cancellation request is approved, we will process the cancellation and any applicable refunds within 10 business days.
• Refunds will be issued using the same method of payment used for the initial transaction, unless otherwise agreed upon.

Completed Services

• Cancellations will not be granted for services that have been completed and delivered to the client’s satisfaction.

Third-Party Services

• Any third-party services, tools, or software purchased as part of the project are subject to the respective third-party provider’s cancellation policies and are not covered by Ecom Panda LLC’s cancellation policy.

You can end a monthly plan at any time if your needs change, by contacting us at support@ecompanda.co. For refunds, see our Refund Policy.

For any questions or concerns regarding our cancellation policy, please contact us at: