Refund Policy

Initial 7-Day Period

• Clients may request a refund within 7 days of the project start date. The project start date is defined as the date on which the initial payment is made and the project agreement is signed.
• Refunds requested within this 7-day period are eligible for a full refund of the amount paid, provided that no substantial work has been completed.
• If substantial work has been completed within the initial 7 days, a prorated refund may be issued based on the amount of work completed.

Beyond the 7-Day Period

• Refund requests made after the initial 7-day period are not eligible for a full refund.
• Partial refunds may be considered on a case-by-case basis, depending on the specific circumstances and at the sole discretion of Ecom Panda LLC.
• Clients will be responsible for paying for any work completed beyond the initial 7 days.

Service Dissatisfaction

• If you are not satisfied with the services provided, please contact us to discuss your concerns. We will make reasonable efforts to address and resolve any issues to your satisfaction.
• Refunds will not be granted for services that have been completed to the agreed-upon specifications.

Client Responsibilities

• Cancellations requested after the initial 7-day period will be subject to a prorated charge based on the work completed up to the date of cancellation.
• Failure to provide necessary information or respond to communications in a timely manner may impact the eligibility for a refund.

Contact Support

• To request a refund, please contact our support team at support@ecompanda.co or call us at +1 406 813 7097.
• Provide detailed information about your project or subscription and the reasons for your refund request.

Evaluation and Approval

• Upon receiving your refund request, our team will evaluate the request based on the information provided and the conditions outlined in this policy.
• We may request additional information or clarification to facilitate the evaluation process.

Processing Refunds

• If your refund request is approved, we will process the refund within 10 business days.
• Refunds will be issued using the same method of payment used for the initial transaction, unless otherwise agreed upon.

Completed Services

• Refunds will not be granted for services that have been completed and delivered to the client’s satisfaction.

Third-Party Services

• Any third-party services, tools, or software purchased as part of the project are subject to the respective third-party provider’s refund policies and are not covered by Ecom Panda LLC’s refund policy.

This policy applies to projects. For monthly plans, you can end the contract at any time if your needs change; see our Cancellation Policy and the service agreement. How we deliver our work is described in our Delivery Policy. All prices are in US dollars (USD).

For any questions or concerns regarding our refund policy, please contact us at: