Existing client support
Already working with us? Send your Client ID and your request goes straight to our support team.
Get supportSend the form below or email us. We reply within 1 business day.
Tell us what you are building
Share your goals and we will reply with a free estimate: a new store, a migration, AI search or ongoing support.
We reply within 1 business day
- 1
We read your enquiry
A reply from us lands within 1 business day, by email.
- 2
A short call, if it is a fit
We talk through your store and what you want to change.
- 3
A written scope and price
Scope, deliverables, pricing and timeline go into a project agreement before any work starts.
- Emailsupport@ecompanda.co
- WhatsAppMessage us
Not a new project?
Other ways we can help
Partnerships & general inquiries
Agencies, referral partners, technology and media. Or a question that is not about a project.
Send an enquiryRequest a callback
Tell us when suits you and we will call you. Your number goes only to our support team.
Request a callbackPrefer to talk first?
Pick a time that suits you for a short call.
Schedule a callGood to know
Questions, answered
Quick answers about replies, pricing, files and support. Not here? Ask us.
Still have a question?
Email usGetting started
How fast will you reply?
We reply within 1 business day, by email. The form on this page and email to support@ecompanda.co are the fastest routes.
What should I include in my enquiry?
Your store address, the platform you are on, what you want built or fixed, your timeline and a rough budget. A rough idea is enough. We will help you shape the rest.
Is the estimate really free?
Yes. Telling us about your project and getting an estimate costs nothing.
What happens after I send the form?
We read your enquiry and reply within 1 business day. If it looks like a fit we hold a short call. Scope, deliverables, pricing and timeline then go into a written project agreement before any work starts.
Can I talk to someone before I fill in the form?
Yes. Use Schedule a call to pick a time, or Request a callback and tell us when suits you. Your number goes only to our support team.
Pricing and process
How much does it cost?
Every price is published in US dollars (USD) on our site. Monthly plans start at $1,200 for 15 hours, and projects have a fixed price and a fixed scope.
How does the budget field work?
Pick the band closest to what you have in mind. Not sure yet is a fine answer. It is a starting point for the conversation, not a commitment.
Which platforms can you migrate me from?
We migrate stores to Shopify from Magento, WooCommerce, BigCommerce, Wix, Squarespace and custom-built platforms.
Which countries do you work in?
We work with direct-to-consumer brands in the United States, United Kingdom and European Union. All prices and invoices are in USD.
What if I need to cancel or ask for a refund?
A project can be cancelled within 7 days of the start date, and a refund may be available if no substantial work has been done. Monthly plans can be ended at any time. The full rules are in our refund policy and cancellation policy.
Files and your data
Can I send a brief or files?
Yes. Attach up to 5 files on the enquiry form: PDF, images, Word, Excel, PowerPoint, CSV or text, up to 10 MB each. You can also add a link to a brief in the message.
Are my files safe?
Files are uploaded to private storage and scanned for malware before anyone can open them. They are never made public and are deleted automatically after 30 days.
What happens to my details?
We use them to reply to you and to do the work you ask for. We do not sell your information. Our privacy policy has the full details.
Existing clients
I am already a client. How do I get help?
Use Existing client support on this page. It asks for your Client ID so your request goes straight to our support team.
Why do you ask for a Client ID?
So that support requests come from people we work with. We issue a Client ID when work begins, and it goes in your onboarding email.
I lost my Client ID.
Email us from the address we have on file for your account and we will resend it.
Partnerships
Do you work with other agencies?
Yes. Use Partnerships and general inquiries on this page and choose the type that fits: agency or white-label, referral, technology, or media.